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Серьги из серебра и золота
с натуральными камнями
CARE & RETURN
Taking good care of your products will allow you to maintain their original appearance for as long as possible. Read the information below and follow the simple rules.
- We always advise turning to professionals and do not guarantee a positive outcome during home cleaning if additional measures and non-standard methods are used.
- All jewelry should be removed before cleaning, physical activity, and sleep. Avoid unnecessary friction and shock, all mechanical impacts gradually erase the galvanic coating (rhodium and gold plating).
- Jewelry should not be stored or transported together with other items.
- Jewelry should only be cleaned in plain water using a soft brush or cloth. Do not use aggressive chemicals under any circumstances. If possible, contact specialists.
- Contact us in any convenient way, contacts and links to instant messengers will be below. After filling out the repair request, you will need to send the jewelry to our office. Rhodium or gold plating takes about 4-5 weeks, and there is also an express restoration service.\
- We can recut stones if something have scratches
- Natural stones require careful handling, here are simple rules to follow: Do not leave jewelry in the sun.
- Avoid contact with creams and perfumes.
- Store items in separate velvet bags or boxes to avoid unnecessary friction. Avoid hitting hard surfaces as they may damage and chip the stone.
- When cleaning with craftsmen, check the names of the stones in your jewelry. For some minerals, ultrasound is prohibited.
You can return jewelry if your order was placed in an online store.
There are certain conditions for a return:
*Unfortunately, we cannot return or exchange items with custom engraving or pre-order items.
There are certain conditions for a return:
- No more than 7 calendar days have passed since the receipt of the order.
- The decoration has not been used: there are no signs of wear and the presentation is preserved.
- The tags are intact and the packaging is not damaged.
*Unfortunately, we cannot return or exchange items with custom engraving or pre-order items.
Recutting stones